IBM Rational DOORS Review

It's stable and hasn't crashed, unlike the previous version, but it's too expensive for us to have a per-user license.

Valuable Features

The DXL Library DXL script routines/algorithms and the DOORS importer.

Improvements to My Organization

It's saved us time, as much as 35% when compared to v9.3.03.

Room for Improvement

None as IBM have left v9.5 as the extant version and now moved it into DOORS Next Generation.

Use of Solution

I've used Rational DOORS since 2009, and v9.56 for 18 months.

Deployment Issues

No issues encountered.

Stability Issues

It is the most stable platform, and did not crash once unlike v9.3.03 version that we had previously.

Scalability Issues

We used it on one programme to start with, but when I left the company, we were using it on five separate programmes.

Customer Service and Technical Support

Customer Service:

We were using IBM directly, and they were 10/10.

Technical Support:

10/10 - IBM take real pride in their technical support activity with customers.

Previous Solutions

No we didn't, as we were under contract to use DOORS.

Initial Setup

It installed really well, and it has a straightforward license key operation.

Implementation Team

It was done in-house, but our engineers had guidance and support from IBM, which was excellent.


It's massive, as it's a contract requirement. DOORS v9.5 enabled us to satisfy all our customer demands with relative ease. Can't quantify the ROI in financial terms though.

Pricing, Setup Cost and Licensing

DOORS rules are that you have licences per company which give access to the software according to the users who need access at a particular time. Most businesses would probably find it too expensive to have a single licence per every DOORS user.

Other Solutions Considered

No other solutions were looked at due to contractual requirements.

Other Advice

Use DOORS Next Generation or later versions of DOORS v9.X

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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