IBM Rational DOORS Review

It's stable and hasn't crashed, unlike the previous version, but it's too expensive for us to have a per-user license.


What is most valuable?

The DXL Library DXL script routines/algorithms and the DOORS importer.

How has it helped my organization?

It's saved us time, as much as 35% when compared to v9.3.03.

What needs improvement?

None as IBM have left v9.5 as the extant version and now moved it into DOORS Next Generation.

For how long have I used the solution?

I've used Rational DOORS since 2009, and v9.56 for 18 months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It is the most stable platform, and did not crash once unlike v9.3.03 version that we had previously.

What do I think about the scalability of the solution?

We used it on one programme to start with, but when I left the company, we were using it on five separate programmes.

How are customer service and technical support?

Customer Service:

We were using IBM directly, and they were 10/10.

Technical Support:

10/10 - IBM take real pride in their technical support activity with customers.

Which solution did I use previously and why did I switch?

No we didn't, as we were under contract to use DOORS.

How was the initial setup?

It installed really well, and it has a straightforward license key operation.

What about the implementation team?

It was done in-house, but our engineers had guidance and support from IBM, which was excellent.

What was our ROI?

It's massive, as it's a contract requirement. DOORS v9.5 enabled us to satisfy all our customer demands with relative ease. Can't quantify the ROI in financial terms though.

What's my experience with pricing, setup cost, and licensing?

DOORS rules are that you have licences per company which give access to the software according to the users who need access at a particular time. Most businesses would probably find it too expensive to have a single licence per every DOORS user.

Which other solutions did I evaluate?

No other solutions were looked at due to contractual requirements.

What other advice do I have?

Use DOORS Next Generation or later versions of DOORS v9.X

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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