IBM Rational DOORS Review

A great idea as a whole, but the interface needs to be more user-friendly

What is most valuable?

The most valuable feature for me is the ability to enter data into one table, or context, and link it across modules.

What needs improvement?

The GUI needs improvement in the following ways:

  • The OLE embedding is not very user-friendly.
  • The whole concept of having to lock and unlock, in order to switch the edit mode, is not user-friendly.

In the next release of this solution, I would like to see integration with other tools. For example, for change management, and with tools like IBM Rational ClearCase. I know that IBM has now linked ClearCase, ClearQuest, and DOORS, but we have an older version so I do not know how good the integration is.

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

This is a stable solution, although it depends on the network connection. It runs poorly on a slow network connection, so you need a fast connection.

What do I think about the scalability of the solution?

In my opinion, the solution is scalable, but it is limited because you have to stay within one location. You cannot scale it across the whole world because of the dependency on network performance.

For this solution, we have several hundred users across several databases. In addition to the end-users, we have a system architect, system engineers who put in the requirements, functionality developers who break it down to the system requirements, software developers, and testers.

How are customer service and technical support?

We have our own in-house experts who are quite helpful and responsive. I do not know if they have any experience dealing with the IBM technical support team.

Which solution did I use previously and why did I switch?

We have used this same solution from the start.

How was the initial setup?

We use predefined templates, so the setup for us was more or less straightforward.

What about the implementation team?

Our in-house IT department handled the implementation of this solution.

What other advice do I have?

My advice for anybody looking to implement this solution is to first get the processes right, and then look for the tools.

The whole idea behind this solution is great but, the execution and the handling is old fashioned. It would have been ok ten years ago, but we are used to having better tools now.

I would rate this solution a six out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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