It supports:
- Siebel
- SAP
- Terminal based applications
It supports:
Reports - Default results log has a lot of useless info, and this is hiding the actual information needed. I have to use customized reports, which we don't expect from paid tool.
Eight months.
Installation is straight forward.
Quiet stable but it has memory issues frequently, which can be solved easily.
It is able to handle volume.
Haven't contacted customer service so far.
Technical Support:Good, encountered a problem and a solution was provided by tech support within a couple of days.
We were replacing an expensive solution - Worksoft Certify.
Installation is straight forward.
In-house team.
It's cheaper than our existing solution, Worksoft Certify
Organization bought the whole Rational Suite at a very low price.
It does not fully justify being a paid tool, and it needs improvement. But as it is built on Ellipse/Java and costs is less than other tools, it is recommended.