IBM Rational Quality Manager Review

It allows users to assign each other tasks and view the status of the assigned tasks


What is most valuable?

Reusability and integration capabilities which make it a great choice for organizations that use a variety of development tools and platforms.

How has it helped my organization?

The software lets users register their role and create task or test-specific teams, and it allows users to assign each other tasks and view the status of the assigned tasks.

What needs improvement?

Mainly Quality Assurance and DevOps, but of course the whole company and management areas with more knowledge of quality and client success approach.

For how long have I used the solution?

At least 10 years.

What was my experience with deployment of the solution?

Few configuration issues on different browsers, not that serious.

What do I think about the stability of the solution?

Yes, I had some, but after sending requests to the IBM support team, some fixes were applied and we could keep going.

What do I think about the scalability of the solution?

No, always thinking of sizing, we can keep the services online.

How is customer service and technical support?

Customer Service:

Very good, attention and velocity to understand and solve issues.

Technical Support:

Very good, attention and velocity to understand and solve issues.

Which solutions did we use previously?

No.

How was the initial setup?

For the CLM tools, IBM provides a good 'automatic setup', but on the WebSphere side, there is a lot of complex configuration to attend the services.

What about the implementation team?

There were a lot of projects. Many of them through a vendor, some as an IBM employee and few as a consultant, in-house.

Always delivered with high expertise.

What was our ROI?

Good to high.

What's my experience with pricing, setup cost, and licensing?

There are various licensing and pricing options available for the software, so organizations should be sure to contact IBM to decide which license best serves their needs. Each license includes 12 months of customer support. A free 90-day trial of the software is also available.

Which other solutions did I evaluate?

HPE Quality and some others.

What other advice do I have?

It is a very good choice on ensuring the expected software quality for projects.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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