How has it helped my organization?
The tool is helping us to build various virtual services for various middle layer components: MQ, REST, and SOAP services.
Using service virtualization, we are able to accelerate the testing and development activity.
Without SV, integration testing would not have been smooth and fast in the lower environment
What is most valuable?
As we have used most of the MQ stub, "MQ recording" is the most useful feature. Its flexibility to configure various MQ recording methods as per the implementation and "pass through" feature.
What needs improvement?
As per my working experience over the last three and half years with RIT/RTVS, I would consider the two following areas of improvement:
- Reporting: In the recent release of RCPT, the "Usage graph" feature is included, but that still needs improvements in terms of UI and timeline filtering criteria.
For how long have I used the solution?
I have been using this tool for the last three and a half years for service virtualization.
What do I think about the stability of the solution?
The tool has very good stability. We are running approximately 200 odd services.
What do I think about the scalability of the solution?
The tool has a good scale. Initially, we purchased the license tool for about 200 services, now we are running around 400 services without an issue.
How are customer service and technical support?
Customer service is excellent. It has 24/7 customer support.
Technical support is excellent. It has 24/7 technical support. For any issue related to the tool, we log a PMR. The IBM team reviews the PMR and the issue turns into a defect, then typically within four to five days, they release hotfixes for the identified defect.
If you previously used a different solution, which one did you use and why did you switch?
I have used many tools for service virtualization, like IBM RIT, CA LISA (now known as CA Service Virtualization DevTest Solution), and SoapUI.
Every tool has its own pros and cons. However, CA LISA/DevTest is the best.
I would suggest IBM RTVS, if cost factor is the priority.
How was the initial setup?
To set up the service virtualization framework, it is straightforward.
For every process, IBM has very good knowledge documentation along with tech notes, which is really helpful.
What about the implementation team?
We implemented the solution in-house. If we needed a hand with the installation or initial setup, the IBM team was very supportive.
What was our ROI?
We have improved productivity about 90%.
What's my experience with pricing, setup cost, and licensing?
The product has a free trial available, which has saves on the initial investment costs.
Which other solutions did I evaluate?
We actually evaluated a couple of service virtualization options: CA LISA and IBM RTVS.
We did try RTVS as the organization had a tie-up with IBM, and other software too, hence commercially, it was benefits for us. Also, RTVS has a free one month trial, so we could experience the tool before we actually purchased the license. Also, IBM RTVS is far cheaper than CA LISA, which provides a similar SV solution.
What other advice do I have?
Certainly, I would recommend it. The reason being that it supports the major, latest transport and data protocols, plus it has rigorous infrastructure implementation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.