IBM Resilient Review

Simple to use and integrates with IBM QRadar, but the configuration Need lot of hard work


What is our primary use case?

We've integrated the solution with IBM QRadar. We collect data and analyze it. We then send the results to IBM QRadar for action through IBM Resilience. It allows us to take action against attacks. 

How has it helped my organization?

As of right now, IBM Resilient helps our search analysts in making action against attacks and to manage the tickets.

What is most valuable?

The solution is simple to use and to integrate with IBM QRadar.

IBM QRadar sends alerts, and Resilient takes action.

What needs improvement?

IBM Resilient helps the company to automate responses against cyber-attacks using dynamic playbooks by sending actions to other IT solutions like firewalls, antivirus, Microsoft Teams, etc. The concept is to develop functions that you can find in IBM X-Force Exchange, and there are making lot of hard work to develop these functions, but for now, they need to add more functions to respond with other security solutions (Cisco ASA, ForcePoint, WAF...), so for now, all we can do is to wait for these functions, and I see that every month they add more functions.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

I can see that the solution is almost stable.

What do I think about the scalability of the solution?

The solution is scalable, and the best part is that IBM Resilient gives you the opportunity to develop your own scripts using the python language to make an action.

How are customer service and technical support?

We've been in contact with technical support. They're okay, but they sometimes take a lot of time to respond.

Which solution did I use previously and why did I switch?

We hadn't previously used a different solution. We chose IMB Resilient because it's the best SOAR solution if you are implementing IBM QRadar.

How was the initial setup?

The solution isn't hard to set up if you have a good understanding of IBM QRadar. It's also easy to integrate with it. Deployment takes about one hour. The configuration is a bit more complex; you'll need to understand how the unit works. Configuration usually takes about three days, but it can take up to one month. It depends on the network.

Typically, you just need one person to handle the deployment process, but it depends on the network. We have a team of ten people who handle the maintenance. They work on all of the solutions, not just Resilient.

What about the implementation team?

We handled the implementation ourselves. 

What was our ROI?

We haven't seen any ROI by using this solution.

What's my experience with pricing, setup cost, and licensing?

Talk to our pre-sales consultants.

Which other solutions did I evaluate?

We didn't evaluate other options. We were already using IBM QRadar and the best solution to implement with it was IBM Resilient.

What other advice do I have?

We use the on-premises deployment model. We are IBM resellers.

The solution is limited, but it needs lots of development, especially when we talk about making actions with other security solutions.

I'd recommend that users implement the solution with IBM Radar; otherwise, they'll face a lot of limitations.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer:
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