IBM Robotic Process Automation (RPA) Review

Quick deployment, also helps reduce costs and save time in call centers


What is our primary use case?

For growth industries, the automation of call centers, service to the customer, these are the principal use cases.

How has it helped my organization?

The results in cost and time savings, the change in people, and the way they work.

What is most valuable?

Deployment is done in a small amount of time.

What needs improvement?

Better integration with artificial intelligence or with machine-learning.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

What other advice do I have?

What's important for me when selecting a vendor are the price and the benefits.

I am a strategist. So, I have to define a strategy for different companies. Not for buying, I myself am not going to buy. But I am going to recommend to my clients, the companies, that they use a vetted RPA automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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