What is most valuable?
- Privileged credentials management: With this feature, we have achieved centralized password management. This is especially the case when we do not manage the users, but we still can secure passwords.
- Automatic checkout via the access agent
- Simple and automatic
- Session recording
- Accountability, security, and audit
How has it helped my organization?
Centralized Password Management: Our client has more than 400 geographical locations and approximately ten employees work at each location.
Giving access to business application passwords for 4000 users will make it highly insecure. Now that passwords are being managed with PIM, this makes us feel happy and satisfied.
What needs improvement?
High availability and disaster recovery could be improved.
While planning for a production environment, the HA and DR setup is a mandatory requirement from most of the customers.
IBM PIM can support HA and DR setup, but that requires a lot of complex steps and need in-depth technical knowledge of some tools which are beyond the scope of this actual product.
Another issue is migration. If you have a hosted PIM in your local environment and you plan to migrate it to some cloud-based environment, then migration will become a painful task.
For how long have I used the solution?
I have been using this for the past three years.
What do I think about the stability of the solution?
Earlier versions of this product had stability issues.
What do I think about the scalability of the solution?
No issues so far with stability.
How are customer service and technical support?
I would give IBM technical support a rating of 9/10.
Which solution did I use previously and why did I switch?
We did not have a previous solution.
How was the initial setup?
The setup was simple and straightforward.
What's my experience with pricing, setup cost, and licensing?
I am not the right person to ask about pricing and licensing.
Which other solutions did I evaluate?
We evaluated CyberArk and Oracle PAM.
What other advice do I have?
Planning, planning, and planning.