IBM Spectrum Protect Review

Stable and offers good backup capabilities but the licensing is confusing


What is our primary use case?

We primarily use the solution for security purposes. We implement this solution for many of our clients.

How has it helped my organization?

Due to the rapidly provision new server in my organization, the backup resource needs to add more also. But IBM Spectrum Protect can help me to optimize the backup resource. 

What is most valuable?

The backup aspect of the solution is very good. The solution allows for incremental backups forever. It saves your backup files while also saving space.

The product is quite stable.

The API is simple to integrate into a custom application.

What needs improvement?

You need to use command line rather than the console. It would be better if users didn't have to use command line in order to use the solution.

Technical isn't so great. It's a bit slow in terms of response. They need to get back to their users a lot faster.

The licensing isn't very clear. They should work to simply or clarify the cost structure.

For how long have I used the solution?

More than 10 years

What do I think about the stability of the solution?

We have enjoyed very good stability while using this solution. It's reliable and seems to be free of bugs and glitches. It doesn't crash or freeze. We've been happy with it.

What do I think about the scalability of the solution?

We have a pretty big setup. There are users across ten servers. I'm not sure exactly how many there are in total.

How are customer service and technical support?

Technical support is a bit too slow. They really should be more responsive.

There is no remote support.

How was the initial setup?

As long as you have a bit of experience, you shouldn't have any trouble with the initial setup. I didn't handle it directly, however. We had someone who did it and he was quite knowledgable. Due to that, the deployment was pretty quick. He had is up and running in three or four hours. 

What about the implementation team?

We handled some aspects ourselves, however, we did enlist some outside help as well for the initial implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing process is very unclear and a bit complicated. Many of our clients have trouble figuring it out. They'll buy a license and then they find out the limits are wrong. 

What other advice do I have?

We're an implementor.

Overall, we've had a good experience with the solution and I would easily recommend this product to other organizations.

On a scale from one to ten, I would rate it at a seven.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

8.1.10
**Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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