IBM Spectrum Protect Review

Easy to use once trained but I'd recommend an expert to install and configure.

Valuable Features

The valuable features for me are Disaster Recovery Manager, Replication and and File Device Class for ease of recovery.

Improvements to My Organization

I’m a consultant. I provide installation and technical support and help to customers. TSM provides ease of use for customers to recover from any type of data disaster.

Room for Improvement

Once the product is installed and configured correctly, it’s easy to use. But for the average user, the product is extremely difficult when compared to other products.

Use of Solution

15+ years

Deployment Issues

I’ve been doing this for 15 years. Deployment and installation for me is fairly easy.

Stability Issues

Unless run on Windows or an undersized machine, the product is fairly stable.

Scalability Issues

This scales quite large.

Customer Service and Technical Support

Customer Service:

Depends on the type of support the customer purchases. But overall IBM’s first line of support is pretty bad. Not very knowledgeable and take forever to return a call and ask for the same information over and over.

Technical Support:

Poor at the first level.

Previous Solutions

No other products used.

Initial Setup

The set up is complex unless you know the product.

Pricing, Setup Cost and Licensing

It usually takes a week of consulting to implement. That can cost 10-15k plus the cost of the product.

Other Solutions Considered

No other options have been considered.

Other Advice

Hire an expert to install and configure it and get some training to make it run.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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