IBM Spectrum Protect Review

Easy to use once trained but I'd recommend an expert to install and configure.


What is most valuable?

The valuable features for me are Disaster Recovery Manager, Replication and and File Device Class for ease of recovery.

How has it helped my organization?

I’m a consultant. I provide installation and technical support and help to customers. TSM provides ease of use for customers to recover from any type of data disaster.

What needs improvement?

Once the product is installed and configured correctly, it’s easy to use. But for the average user, the product is extremely difficult when compared to other products.

For how long have I used the solution?

15+ years

What was my experience with deployment of the solution?

I’ve been doing this for 15 years. Deployment and installation for me is fairly easy.

What do I think about the stability of the solution?

Unless run on Windows or an undersized machine, the product is fairly stable.

What do I think about the scalability of the solution?

This scales quite large.

How are customer service and technical support?

Customer Service:

Depends on the type of support the customer purchases. But overall IBM’s first line of support is pretty bad. Not very knowledgeable and take forever to return a call and ask for the same information over and over.

Technical Support:

Poor at the first level.

Which solution did I use previously and why did I switch?

No other products used.

How was the initial setup?

The set up is complex unless you know the product.

What's my experience with pricing, setup cost, and licensing?

It usually takes a week of consulting to implement. That can cost 10-15k plus the cost of the product.

Which other solutions did I evaluate?

No other options have been considered.

What other advice do I have?

Hire an expert to install and configure it and get some training to make it run.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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