What is our primary use case?
We sell and implement it for customers. It performs very well, though every product has room for improvement.
Our customer's on-premise infrastructure is comprised of flash storage, spinning disks, tape, virtual tape, virtual servers, and snapshots. For storage, we see SAN, iSCSI, NAS, flash, slower disk, SATA, and Near Line (NL) SAS. Some customers use virtual libraries.
How has it helped my organization?
- It helps our customers protect their data, especially with stuff like ransomware, compliance, and regulatory requirements.
- It helps them protect their data, keep it long-term, and feel pretty secure about it, basically sleeping well at night.
What is most valuable?
It is a proven product. It has a lot of features and capabilities. That is its pro and its con. It makes it a very capable product, but somewhat difficult to use.
What needs improvement?
Our customers would like to see metadata replication, tearing to tape, and more cloud capabilities.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability is excellent. It is a solution which needs to be designed. For example, when you design something, you usually have a more scalable solution, because you are building it into the initial plan. Therefore, it is very scalable, but the downside is that it costs money.
The product can scale. I have seen 20 to 40 percent growth per year for my customers for the next three to five years.
How is customer service and technical support?
My customers do use the technical support, and it's getting less effective, because it is not coming from North America anymore as it used to. Now, it comes from Egypt. The English is not as good, and the support is definitely getting worse.
How was the initial setup?
We live and breathe the initial setup, so the process is good.
Which other solutions did I evaluate?
Vendors who tend to appear on customers shortlists are Veeam, NetBackup, and Commvault.
What other advice do I have?
I would definitely recommend this product, unless it is pure VMware virtualization backup.
Most important criteria when selecting a vendor:
However, cost is probably the biggest factor for most customers.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
May 13 2018