What is our primary use case?
Inside my company, we are using Spectrum Protect worldwide to back up all our server systems. We have it in use at our data centers and remote locations.
We have a cloud strategy. Our strategy now is to develop a solution for our customers to have a middleware also in place; a portal where we provide services independent if the site is internal on an external cloud. Therefore, we plan to give external cloud services to our customers.
We have a lot of IBM equipment, mainly in our SAP environment. We are using storage solutions: XIV storage solutions, all-flash solutions based on A9000, and using POWER System servers in S/4 HANA. We are now using ESS storage and power servers, and also using equipment from other companies, especially in the Intel world.
How has it helped my organization?
We have a long history using Spectrum Protect. We are working close together with IBM development to make solutions happen that we need and solve issues very fast.
What is most valuable?
- The product is very stable.
- Performance is mostly perfect.
- We have been very satisfied with the product.
What needs improvement?
We need everything cloud. Strong support for cloud services. S3 connectivity, which is mandatory for us in the future along with this integration of Spectrum Copy Data Management or Spectrum Protect services together with these Spectrum Protect Plus functionalities, e.g., hardware, snapshots, and Copy Data Management. They should come together in one solution.
Coming from the last issue we had, the requirement was to have snapshots in place for our fast recovery of our SharePoint environment. With the original Spectrum Protect, this was not possible. After IBM provided the product, Copy Data Management and now spectrum protect provide a solution resolving this issue to have a fast recovery in place. That was the main issue with Spectrum Protect.
We have been waiting for solutions for approximately one year.
For how long have I used the solution?
More than five years.
What do I think about the scalability of the solution?
Scalability is a given because we have solutions for our data centers, mainly in the tape area, and tape drive-based solutions. We have disk-based solutions at remote sites. We are using containers and replication for central data centers. Therefore, scalability is given, and we are completely satisfied with it. Our group manages the infrastructure for the company.
We have maybe 500 remote locations, then we have six data centers with multiple solutions. Therefore, we have maybe 600 to 800 Spectrum Protect instances.
We always grow by an average of 30-35% per year. It is not always in new server systems. It is an increase in backup storage, but very often we have to add new Spectrum Protect systems, too. We feel the product can grow with us.
How is customer service and technical support?
We are very happy with the technical support. We work very closely together with IBM using their Support Center, but we have a strong contact in their development teams, and we have dedicated people from IBM working with us.
How was the initial setup?
I think the initial setup with IBM was easier for us because we have a strong relationship with them. We have a history of working together for about 15 to 18 years using Spectrum Protect.
What other advice do I have?
At the moment, we are using Spectrum Protect Plus. We already tested CDM for SharePoint though there were some issue with it, and we plan to go live with Spectrum Protect Plus at the end of May this year.