What is our primary use case?
Most of our customers use it for backup. It performs very well.
Most of my customers are still doing the traditional disk storage backed by primarily tape storage on on-premise infrastructure environments. A few are doing disk only, and that will probably continue to grow, but most of our customers use tape. For their use cases, they find it suits their needs.
We currently manage dozens of Spectrum Protect instances.
How has it helped my organization?
For most of our customers, it is more efficient than most traditional backup solutions. It can also scale from a very small environment to a very large, multiple-tenant environment.
What is most valuable?
The incremental forever backup, which makes it more efficient than any other solution that does not use this scheme.
What needs improvement?
Continue the incremental improvements that they have been doing all along. There is not any one big thing right now that my customers can think to do.
The Spectral Protect Plus addresses the VM inside of things and is a huge improvement. This is the main thing everyone has been seeing.
What do I think about the stability of the solution?
It has always been very stable.
What do I think about the scalability of the solution?
It is scalable beyond anything my customers ever aspire to.
We expect the product to meet our growth needs.
How is customer service and technical support?
For the most part, once you get them the right information, technical support is very effective. Getting them all the necessary diagnostic information is still very painful.
How was the initial setup?
I do the initial setups of the solution. The initial setups are complex still. This is maybe the one weak point, getting it setup, but this is where I help.
Which other solutions did I evaluate?
Most of my customers are coming from old NetBackup type of environments. What I see a lot more now is Commvault, and these two being the other two main competitors.
What other advice do I have?
I would recommend Spectrum Protect.
Pay attention to the backup, because it does matter in terms of the efficiency and scalability of the solution. A lot of other approaches are not as effective.
Customers main criteria for choosing Spectrum Protect:
Disclosure: My company has a business relationship with this vendor other than being a customer: Business partner and reseller.
May 16 2018