IBM Spectrum Protect Review

Has a backup option on the outside that makes it easy to do a restore but the graphical interface could be improved


What is our primary use case?

We use IBM Spectrum Protect for data backup purposes, i.e. for people, administration, and file-level backups.

How has it helped my organization?

We did have a challenge with one of IBM Spectrum Protect's systems. For some funny reason, it was not coming up because of the stability. We were able to restore, but it started us thinking about improved backup services. 

Two weeks ago, we were able to restore services as quickly as possible in a production environment. We were able to kickstart and provide services on that particular server to customers, which saved us a lot of embarrassment.

Otherwise, we would have been down due to power supply issues we had in our production environment. Some of the services were misbehaving. We had to do a majority stop and IBM Spectrum Protect was a big plus for us.

What is most valuable?

The fact that we can take the backup straight onto tape is the most valuable feature. IBM Spectrum Protect is very valuable for me because you don't necessarily need storage on-prem or on a production system. 

IBM Spectrum Protect has its system for taking a backup. It has a backup option on the outside also that makes it easy for you to do a restore.

What needs improvement?

Technically, I've not used the latest version. What can be improved is the graphical interface and user-friendliness of the products. Secondly, they can make it also more available for other sub-regions so that we can pick up some courses on it. We need to improve our knowledge base on their products.

IBM Spectrum Protect needs improvement, but I'm sure they looked at some of these issues in the latest version. There are continuous improvements in the application.

For how long have I used the solution?

We've been using IBM Spectrum Protect for close to three to four years.

What do I think about the stability of the solution?

IBM Spectrum Protect has been stable. On power issues, they blamed some supplier parts of the company. We had problems almost two or three times a week. It cost some of the companies to malfunction, so we labored for two or three days in repair work. 

For backups, it took us about almost a week or two weeks to fix that.

What do I think about the scalability of the solution?

In terms of the scalability, with the latest version of IBM Spectrum Protect, now they have all these cloud features available. It makes it easier for you to plug into.

We have about 10 main users. We have three or four unrestricted users. For deployment and maintenance, about four or five guys on the ground. 

The product is very extensive. We've implemented it about three or four years ago. At the moment, the number of sellers in production increases every day, day in and day out.

We keep on spinning up new services and all we do is onboard the new servers. We've not had any complaints because of capacity. It has been able to serve our clients' purposes.

How are customer service and technical support?

I'll give IBM Spectrum Protect customer support a seven out of 10 because I'm still not able to take the VMware environment backup. 

If you previously used a different solution, which one did you use and why did you switch?

Commvault is very user-friendly. From one point you can do all of your restores. You can even restore a backup that was taken by a CMS. We were using Commvault previously.

How was the initial setup?

The initial setup of our IBM Spectrum Protect install was not straightforward. We needed some experts to come down and do it. They could have given us the instructions so that we could have done it here ourselves.

We had some folks from outside for the implementation, which was done in three weeks. That includes implementing the backup test. 

What about the implementation team?

IBM was the vendor. They did well. It's working fine.

What was our ROI?

My company is a bank. As part of meeting the auditing requirements for banks, we use IBM Spectrum Protect. It can encrypt the backups as well, which helps us to meet our legal requirements for banking. We are seeing a return on investment.

Which other solutions did I evaluate?

I was with a different organization. We were using Symantec products.

What other advice do I have?

I hope that all users go in for the latest version of IBM Spectrum Protect, which is cloud-based. They should equally ensure that everything comes together well. This should help in case they have all of these challenges like ours, i.e. where power is a major issue.

I rate IBM Spectrum Protect with a seven out of 10 because of our inability to pick a backup of a trusted VMware environment. When the VMware environment is collected, we cannot take a backup. We cannot take VMware backups for that environment.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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