IBM Sterling B2B Integration Services Review

It allows you to do transformation and intelligent routing inside the organization. A lot of the setup actually needs to be done in different places.

What is most valuable?

It is essentially a service bus that exposes a whole bunch of services. You can call them microservices that are orchestrated by business processes; that is the essence of the product.

How has it helped my organization?

It addresses two things, i.e., it basically gives the organizations the ability to manage their communities/their partner communities, by receiving information or files from multiple organizations or multiple partners, in multiple protocols like FTPS, FTP, FPS AS2 and so on. It also allows them to do transformation and intelligent routing, inside the organization at a very high level. That's what it does.

What needs improvement?

They can certainly streamline and I think that they already are working on this in their future roadmap, in the different interface they have. Today, given the legacy it has, a lot of the setups actually need to be done in different places. The consolidation or the aggregation of all those user interfaces into one and giving more flexibility to extend the user interface in a more flexible way with modern technologies, would help.

For how long have I used the solution?

I have been using this solution for about seven years now.

What do I think about the stability of the solution?

Any solution is only as good as to how it is built, so this solution is no different. It is basically set up by giving building blocks to the end user to implement. If and when the implementation is done properly, it is quite a stable product.

What do I think about the scalability of the solution?

It needs to be architected to scale, but it can be scalable.

How is customer service and technical support?

There is a very good support from IBM on this portfolio and it's a well-understood portfolio. It is a well-understood product, under the MFT portfolio. Thus, it is a fairly comprehensive support ecosystem that we have.

How was the initial setup?

The setup is not straightforward, but it is fairly well documented. However, somebody has to understand the matrix of the documentation because it is all over the place.

What other advice do I have?

This product is fairly out there in terms of usability and easy to use, such as you can implement and deploy. It's a fairly good product.

The most important criteria while selecting a vendor is that it needs to have a certain amount of reliability on the platform and good documentation for us to be able to take the product, take the framework and then build on top of it.

The IBM documentation is fairly good. It has been built over the years and it's at the point where it is pretty mature with a few exceptions on the emerging areas but for the most part, it is a fairly well-documented product. It has what it needs for the most part, i.e., for 90% of enterprises and for 10% edge case needs a whole lot of heavy outside of the box customization or heavy automation. For the most part, it works as marketed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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