We have not had a good experience with this platform.
The installation and service was very good. But, the services to help us migrate our NAS data from an existing EMC VNX system has failed once already with ACL permissions issues specifically on how the V7000U NAS works. I have had to involved IBM Global Support by actually contacting high level Vice Presidents. As of January 26, 2016, we have not successfully migrated our NAS data.
Improvements to My Organization
It has not improved anything yet within our environment.
Room for Improvement
They could increase the maximum storage capacity so more disk shelves can be added.
Use of Solution
We've had it for eight months, but still have not successfully migrated our NAS data yet. Also, it contains drives for AS/400 system and Exchange Archive data.
Software functionality issues that were not known until our NAS data migration failed. We hit further ACL Permissions issues as well.
We have performance and spiking issues of which IBM applied a work-around patch.
There have been no issues with the scalability.
Customer Service and Technical Support
6/10 Technical Support
We switched to Pure Storage because of the way the system performs and does everything in 32K sizing. The IOPS are high and the support and customer server are exceptional.
Fairly simple as it took about two hours to rack and get on-line.
It was installed through one of our partners who did a good job.
Pricing, Setup Cost and Licensing
We feel that the pricing is fair and the licensing process was easy.
Other Solutions Considered
We evaluated EMC (which we already had), DELL and HP.
The sales team was great as was the technical team. I now feel the EMC VNX and NetApp are both better NAS systems. If I had to do it over again, I would stayed with the EMC VNX for NAS.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 27 2016