What is most valuable?
Since a couple of versions back, the product moved to a different “mentality” I would say. Compared to when it was deployed as a software package, things are now much smoother in that direction. The product is coming as an appliance (either hardware either virtual). This method simplifies the management a lot, and the deployment as well. It provides SSO across applications, together with risk-based access and strong multi-factor authentication. Very flexible and scalable.
What needs improvement?
There are few things where there is room for improvement:
Log management via UI is one of the them. Automation can be achieved via REST API’s, for example, but in a small environment, when a customer is using the UI, for example, you cannot do a multiple selection of logs (to be deleted let’s say). Or a filtering of those.
A better/easier-to-use (user-friendly) interface. A more intuitive interface and menu navigation would be useful.
Rollback of FixPacks to be available via UI as well. At the moment, if you want to roll back a FP, you can do it only via LMI (appliance console).
Those would be my main requests to be improved.
For how long have I used the solution?
I’ve been using the product since 2009.
What do I think about the stability of the solution?
I think in the earlier versions I was working with, there were (a few times) some small stability issues, but those were related more to the very custom environments on the customer side.
What do I think about the scalability of the solution?
No scalability issues on this side.
How are customer service and technical support?
Technical support is doing its job mostly. What I don’t particularly like is the flow duration. But it really depends on the magnitude of the problem you have. I would rate it as good to very good in most cases.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
Which other solutions did I evaluate?
I haven’t used any other vendor’s products.
What other advice do I have?
It is a simple-to-deploy solution, with many features that are supported out-of-the-box without complicated setup. But, depending on your requirements, it can become complex but not hard to manage.
Which version of this solution are you currently using?
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