IBM Tivoli Access Manager Review
It’s a very flexible and customizable product but installation and configuration need improving


Valuable Features

It’s a very flexible and customizable product.

Improvements to My Organization

  • It provided a secure and robust end to end security solution.
  • You can fine tune authentication and authorization
  • It’s also easily scalable.

Room for Improvement

  • Installation and configuration.
  • If you don’t know the requirements of the supporting components, it could be complicated to install and this has been improved in the later versions that are renamed to IBM Tivoli Security Access Manager.
  • Also the knowledge base articles on the internet are limited.

Use of Solution

Several years.

Deployment Issues

No issues encountered.

Stability Issues

This is a very stable product that can run forever.

Scalability Issues

There are no issues with scalability with this product. Easily to do with no downtime.

Customer Service and Technical Support

Customer Service:

Good. Nothing to complain about.

Technical Support:

The technical support are very skilled and has helped solve all issues that I needed help with in a timely fashion.

Previous Solutions

No previous solution used.

Initial Setup

Not as straight forward as Microsoft products where the dependencies are bundled in the installation.

Implementation Team

I was part of the in-house team and we managed to handle it without the help from the vendor.

Pricing, Setup Cost and Licensing

The setup cost is like any other product, and once setup, this product requires very low maintenance.

Other Solutions Considered

No other options were evaluated.

Other Advice

Most often IBM Tivoli Access Manager is not involved when backend applications are developed an this can sometimes cause the applications to not function properly and you need to spend time troubleshooting and do changes in the application.

An IBM Tivoli Access Manager technician should be involved from the start when developing a new application.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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