IBM Tivoli Identity Manager [EOL] Review

Valuable features include high availability and an integration tool for customized applications


What is most valuable?

Valuable features include architecture, high availability, and integration tool for customized applications.

For how long have I used the solution?

We have been using this solution since 2006 (from version 4.5).

What was my experience with deployment of the solution?

We encountered some manageable issues.

What do I think about the stability of the solution?

There were no stability issues. This is one of the most solid product features. When correctly configured and tuned, it can scale up to 100,000 operations per day with a simple HA infrastructure.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is good. They are a bit slow in the first part, but when correctly addressed, the support can solve every problem and also with a dedicated fix to be applied.

Technical Support:

Technical support is excellent.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an IBM Business Partner.
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