IBM Tivoli NetCool OMNIbus Review

Support quality needs notable improvement


What is most valuable?

Very stable tool and good for all types of event integration and automation.

What needs improvement?

Improve support quality as it is not good.

For how long have I used the solution?

Eight months.

What do I think about the stability of the solution?

Only HP/IBM/BMC and SolarWinds are very stable.

What do I think about the scalability of the solution?

No issues in tools.

How is customer service and technical support?

IBM support is a bust; Zenoss support is good.

Which solutions did we use previously?

It is fully dependent on costing, the customer, and architect.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

It really depends entirely on the customer, what he wants.

Which other solutions did I evaluate?

Yes, I evaluate all products against the requirements before choosing.

What other advice do I have?

Before implementation, please clarify all the customer requirements, then choose products accordingly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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