IBM Watson Explorer Review

Makes us more productive but ease of use needs improvement

What is our primary use case?

The main use case is FAQ for the user.

It works for almost 80% of the use case coverage. It works.

How has it helped my organization?

More productive, we are able to move employees to other productive to work.

What needs improvement?

I would like to see the ease of use improved so that more junior people, like a business analyst, could directly improve the model. That would be nice.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

It's always improving. Sometimes the service stops.

What do I think about the scalability of the solution?

Scalability is okay.

How is customer service and technical support?

We aren't using technical support. Sometimes we use troubleshooting. They are helpful.

What other advice do I have?

I would rate it a seven out of 10. It needs better availability. In addition, as mentioned earlier, it needs easier usage for more junior-level personnel.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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