IceWarp Review

It is fairly stable and has a low price, but it requires better Exchange compatibility mode for heavy Outlook users and technical support


What is our primary use case?

We use it for in-house email.

What is most valuable?

Its price is the most valuable. It is definitely one of the lowest price solutions.

What needs improvement?

The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.

Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.

For how long have I used the solution?

I have been using this solution for about seven years.

What do I think about the stability of the solution?

It has been a fairly stable platform.

What do I think about the scalability of the solution?

It is reasonably scalable.

How are customer service and technical support?

They only have online support. They should provide a phone service or at least some option for escalating.

Which solution did I use previously and why did I switch?

I have used Zimbra and Kerio at my previous companies.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It is definitely one of the lowest price solutions.

What other advice do I have?

It is probably a better solution if you are not heavily relying on Outlook.

I would rate IceWarp a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

12.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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