IceWarp Review

A stable and scalable email, messaging and collaboration service


What is our primary use case?

We use IceWarp for email-related purposes. Currently, we have 3,000 plus customers who use this solution.

What is most valuable?

It has great communication capabilities for team chatting and web conferences. 

What needs improvement?

Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side? 

For how long have I used the solution?

I have been using IceWarp for almost two years.

What do I think about the stability of the solution?

IceWarp is a stable solution.

What do I think about the scalability of the solution?

We are currently working on expanding our IceWarp usage. 

How are customer service and technical support?

If my customers have an issue, they come to me first. If I'm not available, then they have to contact IceWarp. If I need IceWarp's help, then I can coordinate with the customers and IceWarp's team.

How was the initial setup?

As I have two years of experience with this solution, the initial setup is very easy for me.

Deployment time depends on customer availability. Maximum, it takes two to three days — from start to finish.

If it's a new customer, then it totally depends — at max, it takes one week to switch from the old mail solution to the new mail solution, everything included.

What's my experience with pricing, setup cost, and licensing?

Our licensing is on a yearly basis. There were no additional costs. If a customer requires additional features, which are not including in the plan, then we simply charge additionally.

What other advice do I have?

I would definitely recommend this solution. Overall, on a scale from one to ten, I would give this soluting a rating of nine.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Which version of this solution are you currently using?

Version 13.0
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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