What is most valuable?
- Human contact
- Fast SLA
- Trustworthy and excellent communication
Highly-functional back office with user friendly reports and intelligence on bad IPS and malicious software is at very high level and very quick. Part of the solutions function is that they have to stay on top of the data intelligence game. They have the first knowledge of break points.
How has it helped my organization?
The product makes information readily available and mitigates any problems quickly.
What needs improvement?
With the way that protection works, there is no such thing as pure protection, but as soon as Incapsula knows what a problem looks like, they fix it. They have to stay on top of the data intelligence game.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
It's usually fast but it can take two to three days on a big operation to get it live, especially if there is tracking.
What do I think about the scalability of the solution?
No problem with scalability.
How are customer service and technical support?
Communication declined a bit as they got bigger – 7/10. Service is really good though. Technical Support
8/10. Service is good.
Which solution did I use previously and why did I switch?
We went through at least a quarter million dollars in DDoS firewalls before we got to them. We tried solutions worldwide.
What's my experience with pricing, setup cost, and licensing?
For enterprise level stuff pricing is very competitive. Very good corporate deals.
What other advice do I have?
Go for it if you’re looking into it – they are a good solution and are trustworthy people. Just really works.