Imperva Incapsula Review

We've had no compromises to our website and services from potential threats, hackers, etc. as the Web Application firewall has been effective.


Valuable Features

The Web Application firewall is a valuable feature as the security features are mostly what we're interested in.

Improvements to My Organization

We hope that the product helps protect us from potential threats, hackers etc. that compromise our website and services. We want peace of mind. The fact that nothing has occurred is a good thing.

Room for Improvement

We’ve had a few, short outages that didn't have an impact on the business. One outage lasted a couple of hours, so the reliability could be improved.

At times, we can prove the service is not running, but technical support doesn’t reflect that fact. We appreciate that nothing is 100% reliable, but we'd appreciate more information during an outage and not after the fact.

Also, reporting could be improved. We shouldn’t have to look on Twitter to see if others are experiencing a similar issue. Greater transparency is needed when there is an issue.

Use of Solution

I've used it for about two years.

Deployment Issues

No issues at all.

Stability Issues

We have had a few outages.

Scalability Issues

No issues on that front as we haven’t needed to scale it.

Customer Service and Technical Support

Customer Service:

Average to poor.

Technical Support:

Average to poor.

Previous Solutions

Yes, we used Barracuda. The product was not difficult to configure but it didn’t work well. There was high latency in the product.

Initial Setup

It was straightforward.

Pricing, Setup Cost and Licensing

Cost is OK. It’s more expensive than CloudFlare and Amazon but it’s got better features. We are happy with the price, its just the information and reliability, otherwise we would be happy to give a glowing recommendation.

Other Solutions Considered

We looked at CloudFlare, but they don’t offer the same security features. Incapsula was selected because of the uniqueness of the security features.

Other Advice

I think it’s a leading product, a market leader; that’s how it feels to us. But I don’t think it would be a good product if i'ts mission critical. You'd need to proceed with a certain amount of caution because we haven’t had 100% uptime.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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1 Comment
UserUser

Regarding transparency - checkout http://status.incapsula.com/

03 August 15
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