Imperva Incapsula Review

Because of the load balance functionality, our site is available despite attacks.


What is most valuable?

  • DDOS defence
  • Load balancing
  • Security role

How has it helped my organization?

The availability of our sites, thanks to the load balance functionality, has improved. It enables the site to be available all the time, despite people trying to attack it.

What needs improvement?

More features to help fine tune it. In general, more features for the platform would be nice.

For how long have I used the solution?

I’ve used it for two to three years.

What was my experience with deployment of the solution?

I used the customer service once.

What do I think about the stability of the solution?

Once or twice, there has been downtime, but it was only a matter of minutes.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It was pretty high quality service. They guarantee to fix your problem within 15 minutes, but they don’t always keep their word.

Technical Support:

They are professional people who provide solutions.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was very simple.

What about the implementation team?

It was done in-house.

What's my experience with pricing, setup cost, and licensing?

The price is between $5,000 and $10,000.

What other advice do I have?

The product experience is really easy, therefore you should go and experience it.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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