Imperva Incapsula Review

We've found the caching, CDN, and Web Application Firewall features valuable, giving us an extra layer of PCI compliance.

Valuable Features

  • Caching and CDN
  • WAF

Improvements to My Organization

We are using caching and CDN heavily, for certain campaigns we ended up in 80%+ of all the traffic served by Incapsula without passing to the origin servers.

We were PCI-complaint before using Incapsula; however, it is always better to have one more layer of security.

No DDOS attacks for now, but let's see once we face it.

Room for Improvement

Caching rules are really basic now and lots of space for improvement here.

- For example, Incapsula does not check the protocol (HTTP vs. HTTPS) when serving cached pages.

- There is no possibility to create a caching rule based on a regular expression.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Their support team is great and you get a response/resolution within five minutes of submitting a support ticket.

Pricing, Setup Cost and Licensing

You can save some licenses/money if you have your own load balancer. No matter how many websites your load balancer is serving, you will need only one Incapsula ‘website’. We’ve managed to use two Incapsula ‘websites’ to serve approximately 150 real websites.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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