Imperva Incapsula Review

We're using it to replace Barracuda Web App Firewall which we retired several years ago.

Valuable Features

I'd say that the most valuable feature is the ease of use in configuration, the analytics, and the integration with Incapsula’s robot database.

Improvements to My Organization

The product should be able to protect us from illegitimate web traffic, and reduce our data center costs through lowering the load on our systems.

Room for Improvement

The interface seems a bit outdated and simplistic.

Use of Solution

I have been familiar with it for a few months now.

Deployment Issues

No issues with deployment.

Stability Issues

No issues with stability.

Scalability Issues

No issues with scalability thus far; we haven’t tried yet.

Customer Service and Technical Support

Customer Service:

Fairly low – I’m in between Incapsula sales people so it’s hard to answer, but I have had trouble getting answers to my questions.

I like the product so I am happy with that but getting to them was not simple.

Technical Support:

They had one thing they had to do and they did that – was pretty straightforward.

Previous Solutions

Yes, we were using Barracuda Web App Firewall which we retired several years ago.

Initial Setup

It was straightforward.

Implementation Team

I implemented on my own.

Pricing, Setup Cost and Licensing

Per month, the cost varies between $200 to $2,000, and there's no initial setup cost.

Other Advice

I would say compare it to other solutions in the marketplace feature by feature and see how Incapsula reporting and analytics dashboards compare and bot control compares – their solution for bot control is pretty good – and check those features with other enterprise level solutions, you get a lot for your money.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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