Imperva Incapsula Review

It's improved the speed of our website and setup is straightforward, although the file-purging function could be improved.

What is most valuable?

  • CDN
  • Site performance

How has it helped my organization?

The website itself is our first priority and we have seen improvements in that area -- it's faster.

What needs improvement?

Although we're only using it for the accelerator part, the purging of files and the way this feature functions could use improvement. It requires the user to either purge everything or go through specific files, but if you do, the latter doesn’t always work. So with the single files sometimes there is more difficulty.

For how long have I used the solution?

I've used it for a few months now.

What was my experience with deployment of the solution?

No issues. It was very straightforward.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

It meets our needs right now. In the following months we are well within our package, but in the long term, we have to see if the cost will go up too much for our project’s needs. We are well covered for now.

How are customer service and technical support?

Customer Service:

9.5 -- they're very good.

Technical Support:

9.5 -- turnaround is very fast.

Which solution did I use previously and why did I switch?

No, as we are a fairly new project so we have no other experience with another solution. However, we did look at CloudFlare, Limelight, and CDN networks.

I had a gut feeling about the product right from the get-go.

How was the initial setup?

Very straightforward setup.

What about the implementation team?

It really depends what you're looking for. If you need to have a straightforward CDN, this CDN would probably be too expensive. If you want one solution with an all-in-one package for CDN and acceleration, I would definitely recommend Incapsula.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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