Imperva Incapsula Review

It's improved the speed of our website and setup is straightforward, although the file-purging function could be improved.

Valuable Features

  • CDN
  • Site performance

Improvements to My Organization

The website itself is our first priority and we have seen improvements in that area -- it's faster.

Room for Improvement

Although we're only using it for the accelerator part, the purging of files and the way this feature functions could use improvement. It requires the user to either purge everything or go through specific files, but if you do, the latter doesn’t always work. So with the single files sometimes there is more difficulty.

Use of Solution

I've used it for a few months now.

Deployment Issues

No issues. It was very straightforward.

Stability Issues

No issues.

Scalability Issues

It meets our needs right now. In the following months we are well within our package, but in the long term, we have to see if the cost will go up too much for our project’s needs. We are well covered for now.

Customer Service and Technical Support

Customer Service:

9.5 -- they're very good.

Technical Support:

9.5 -- turnaround is very fast.

Previous Solutions

No, as we are a fairly new project so we have no other experience with another solution. However, we did look at CloudFlare, Limelight, and CDN networks.

I had a gut feeling about the product right from the get-go.

Initial Setup

Very straightforward setup.

Implementation Team

It really depends what you're looking for. If you need to have a straightforward CDN, this CDN would probably be too expensive. If you want one solution with an all-in-one package for CDN and acceleration, I would definitely recommend Incapsula.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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