Imperva Incapsula Review

It has SSL support and content caching. You can 'play' with the rules as much as you'd like.

Valuable Features

We are using Incapsula as our web application firewall and for DDoS protection, and it performs really well at its job. Incapsula packs some great features, such as SSL support, content caching and the ability to 'play' with the rules as much as you'd like.

Improvements to My Organization

Since this is the very first WAF solution that we evaluated and tried to integrate into our AWS environment, I can't really say that it has improved anything, but the fact is, we never looked the other way.

Room for Improvement

Incapsula has a built-in monitoring module, but it is a paid feature; I would expect that for the price we pay for the basic service, we would be able to integrate a monitoring solution, even a simple one.

In addition to that, Incapsula doesn't feature the option to add/remove available SSL protocols and/or ciphers.

Use of Solution

We have been using Incapsula for a little more than six months.

Deployment Issues

The only problem we encountered with Incapsula regarding deployment is with their Performance solution that allows caching the hosted sites. The dynamic caching sometimes causes issues and we need to manually purge all of the cache from their system after a new version has been deployed, in order for new content to load properly.

Customer Service and Technical Support

Technical support is excellent. In the few times we tried to contact Imperva's support, we received quick and swift replies.

Previous Solutions

I did not previously use a different solution.

Initial Setup

The initial deployment is very straightforward; you follow a very simple setup wizard that guides you which changes you need to perform and where.

Implementation Team

We received the recommendation regarding Incapsula from Emind, a third-party vendor that helped us deploy our environment over at Amazon. The rest was performed by our in-house IT/Devops teams.

Other Advice

I highly recommend Incapsula for anyone that is looking to integrate a WAF and DDoS protection into their environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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