Imperva Incapsula Review

Good customer support.


What is most valuable?

Customer Support has been the biggest help in dire situations. Their control panel is nice but support has been the best.

How has it helped my organization?

When under DDoS, we are able to get piece of mind to our clients since they know a large, technical company is dedicated to getting the issues resolved.

What needs improvement?

More products, especially for smaller companies that could benefit them.

For how long have I used the solution?

About 3 months.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None yet.

What do I think about the scalability of the solution?

Not that I know of.

How is customer service and technical support?

Customer Service:

10/10

Technical Support:

8/10

Which solutions did we use previously?

We had a sysadmin but he was unable to keep up. No other parties were used.

How was the initial setup?

Yes, it was straightforward for our IT team to implement.

What about the implementation team?

In house.

What's my experience with pricing, setup cost, and licensing?

We ate the cost so it wasn't passed on to the client.

Which other solutions did I evaluate?

From my understanding, our CEO had multiple parties on the table but decided Incapsula was the best fit for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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