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Imperva Incapsula Review
Good customer support.


Valuable Features:

Customer Support has been the biggest help in dire situations. Their control panel is nice but support has been the best.

Improvements to My Organization:

When under DDoS, we are able to get piece of mind to our clients since they know a large, technical company is dedicated to getting the issues resolved. 

Room for Improvement:

More products, especially for smaller companies that could benefit them. 

Use of Solution:

About 3 months.

Deployment Issues:

None.

Stability Issues:

None yet. 

Scalability Issues:

Not that I know of.

Customer Service:

10/10

Technical Support:

8/10

Previous Solutions:

We had a sysadmin but he was unable to keep up. No other parties were used. 

Initial Setup:

Yes, it was straightforward for our IT team to implement.

Implementation Team:

In house.

Cost and Licensing Advice:

We ate the cost so it wasn't passed on to the client. 

Other Solutions Considered:

From my understanding, our CEO had multiple parties on the table but decided Incapsula was the best fit for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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