Imperva Incapsula Review
Good customer support.

Valuable Features

Customer Support has been the biggest help in dire situations. Their control panel is nice but support has been the best.

Improvements to My Organization

When under DDoS, we are able to get piece of mind to our clients since they know a large, technical company is dedicated to getting the issues resolved.

Room for Improvement

More products, especially for smaller companies that could benefit them.

Use of Solution

About 3 months.

Deployment Issues


Stability Issues

None yet.

Scalability Issues

Not that I know of.

Customer Service and Technical Support

Customer Service:


Technical Support:


Previous Solutions

We had a sysadmin but he was unable to keep up. No other parties were used.

Initial Setup

Yes, it was straightforward for our IT team to implement.

Implementation Team

In house.

Pricing, Setup Cost and Licensing

We ate the cost so it wasn't passed on to the client.

Other Solutions Considered

From my understanding, our CEO had multiple parties on the table but decided Incapsula was the best fit for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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