Imperva Incapsula Review

Provides PCI-level IDS/IPS.

What is most valuable?

  • Easy-to-set-up CDN with PCI-level IDS/IPS

How has it helped my organization?

We offer Incapsula for every customer project we host, as a default.

What needs improvement?

The default service is great!

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

Sometimes, the SSL setup can be a bit slow/inconsistent.

What do I think about the stability of the solution?

There was only one minor incident with service availability, if I remember correctly.

What do I think about the scalability of the solution?

Nope; we have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Some tickets seem to hang for some reason and some of the more-technical tickets seem to go through lot of different people before they get solved, but generally the customer service has been good.

Technical Support:

General documentation is good enough that we haven't needed technical support that much, but the answers have been good once you go through the "Off-the-shelf" answers.

Which solution did I use previously and why did I switch?

We did try CloudFlare, but the pricing didn't suit our use case too well.

How was the initial setup?

The initial setup is fairly straightforward for a technical person.

What about the implementation team?

An in-house team implemented it all the way.

What was our ROI?

ROI is ~90%.

What's my experience with pricing, setup cost, and licensing?

Pricing is a good match for the features we use.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated CloudFlare because it appeared first in Google.

What other advice do I have?

Basic setup is simple but, as with any caching/WAF setup, there are tricks you need to learn. But it works really nice out of the box!

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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