Imperva Incapsula Review

The WAF can identify, block, whitelist or blacklist as needed.

What is most valuable?

Hands down, the WAF is the most valuable feature; being able to identify, block, whitelist or blacklist as needed, are all valuable.

How has it helped my organization?

We now have visibility into our traffic in a scope that we never had before, especially being able to review bot vs human traffic and country of origin.

What needs improvement?

Reporting and the main Sites dashboard could use refinement. We have a lot of sites, and scrolling through the dashboard becomes cumbersome.

For how long have I used the solution?

I have used it for six months.

What was my experience with deployment of the solution?

The only deployment issue we encountered was getting Incapsula and Akamai to play nice. However, the Incapsula engineers were very helpful in helping us configure our sites in the WAF correctly.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

I have yet to need customer service.

Technical Support:

I rate the level of technical support as very high.

Which solution did I use previously and why did I switch?

We had not used a WAF before deploying Incapsula.

How was the initial setup?

The setup was straightforward and simple.

What about the implementation team?

We implemented it ourselves with the guidance of the Incapsula team.

What was our ROI?

It is too soon to tell regarding ROI.

What's my experience with pricing, setup cost, and licensing?

Know your bandwidth requirements.

Which other solutions did I evaluate?

Before choosing this product, we evaluated so, so, so many other options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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