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Imperva Incapsula Review
The WAF can identify, block, whitelist or blacklist as needed.


Valuable Features:

Hands down, the WAF is the most valuable feature; being able to identify, block, whitelist or blacklist as needed, are all valuable.

Improvements to My Organization:

We now have visibility into our traffic in a scope that we never had before, especially being able to review bot vs human traffic and country of origin. 

Room for Improvement:

Reporting and the main Sites dashboard could use refinement. We have a lot of sites, and scrolling through the dashboard becomes cumbersome. 

Use of Solution:

I have used it for six months.

Deployment Issues:

The only deployment issue we encountered was getting Incapsula and Akamai to play nice. However, the Incapsula engineers were very helpful in helping us configure our sites in the WAF correctly.  

Stability Issues:

We have not encountered any stability issues.

Scalability Issues:

We have not encountered any scalability issues.

Customer Service:

I have yet to need customer service.

Technical Support:

I rate the level of technical support as very high.

Previous Solutions:

We had not used a WAF before deploying Incapsula. 

Initial Setup:

The setup was straightforward and simple. 

Implementation Team:

We implemented it ourselves with the guidance of the Incapsula team.

ROI:

It is too soon to tell regarding ROI.

Cost and Licensing Advice:

Know your bandwidth requirements. 

Other Solutions Considered:

Before choosing this product, we evaluated so, so, so many other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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