Imperva Incapsula Review

With the WAF, our web services can't be exploited remotely.

What is most valuable?

  • DDoS protection
  • CDN
  • WAF
  • Good API for managing services

How has it helped my organization?

Thanks to Incapsula, we got easily manageable DDoS protection; HTTP2 and SSL certificates for all the services; CDN in good locations; and we're now sure that our web services can't be exploited remotely because of the WAF feature. Also, we can chose to whitelist/blacklist network(s) access to specific services/resources.

For how long have I used the solution?

I have used it for a few years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We had a few hiccups in the past, but they were small with no impact to important services.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

They need to work on the customer support; in my opinion, this is their weakest point. Some of their support representatives really have no idea how their service works.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

What about the implementation team?

An in-house team implemented it.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

What other advice do I have?

Try it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Imperva Incapsula reviews from users
...who work at a Financial Services Firm
...at Small Businesses
...who compared it with Trustwave Web Application Firewall
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Highlights
Scalability is pretty easy on the base platform. You just add another, and you're ready to go.
I like the user-friendly interface.
This product is a reliable defense from malicious attacks on a network environment.
They're quite easy to install and quite easy to set up. Clients really like that. Especially when you're dealing with the cloud, it's really easy.
The solution has a very good interface.
It is an effective threat mitigation tool.
The technical support is excellent.
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