We use Incapsula as a firewall on our website which can block any suspicious attempts from the outside of the company. For example, if someone is trying to hack our website or put malware on it, it blocks them.
We use Incapsula as a firewall on our website which can block any suspicious attempts from the outside of the company. For example, if someone is trying to hack our website or put malware on it, it blocks them.
When I joined the company, one of our websites was hacked by malware (somebody put it on our website). The website went down for a long time. It took two weeks to clear the server and move everything: all the content, clean it, bring it up, and start again. By using this application, the firewall is blocking every suspicious activity and event. Now, we are safe. We have peace of mind that nobody will use malware on us or try to hack our website. With this application, we have some peace of mind that everything is blocked by Incapsula.
I am not sure if this application has a policy where you can create your custom policy and run it as our firewall. We should have some ability to also create some custom policy, then run it as a firewall. Maybe it is not relevant, but I think this would be a good option.
Some things previously happened where we moved one of our websites to a new host and new server, then we had difficulty putting in our user credentials to Incapsula because we could not find them. My boss was aggravated with the issue. I believe he contacted Incapsula and found out how to use the credentials for the website. They had changed the user interface a couple months ago. It was different than now. We had to put some information from the website domain to Incapsula login order to activate it, because they had changed the user interface.
It is a stable product.
It is not used at a high level, but we just put it in and configured it with our website. So, for the things that we have to run, it works just fine. I have no idea about any other scalability. However, it is just fine for the reason that we are using it.
I have never had a ticket with technical support, but I believe that they are supportive.
I was not involved with any solution in the company prior to Incapsula. When I came to this company, we were using this solution.
Someone else set it up.