Influitive AdvocateHub Review

Helps us keep track of our goal setting, metrics, and engagement.


What is most valuable?

The main dashboard and awesome reporting features are simple yet thorough and help us keep track of our goal setting, metrics, and engagement. These features, as well as the simplicity of the whole software, make on-boarding very easy!

How has it helped my organization?

Reporting all-in-one rather than using Excel! Simplification is KEY!

What needs improvement?

The only area for improvement is that it is sometimes buggy and the lag time on creating/exporting can be frustrating. But they are backed by a great support team that can assist!

For how long have I used the solution?

We have been using this solution one year.

What was my experience with deployment of the solution?

There were no issues with deployment.

What do I think about the stability of the solution?

There were no issues with stability.

What do I think about the scalability of the solution?

There were issues with scalability. We have had trouble with buy-in from other teams. However, once they were onboard, we were able to show them how great the program is. It keeps growing and growing, but we have adapted by adding new team members to the team to commit to our hub.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 10/10.

Technical Support:

It is superior to any other support I have encountered. They are quick and helpful!

Which solution did I use previously and why did I switch?

We did not have a previous solution. We only used Excel sheets.

How was the initial setup?

The setup was straightforward. They set you up with great material to onboard you as well as checking in with your CSM.

What about the implementation team?

It was implemented by the vendor. They were great.

What was our ROI?

N/A.

What's my experience with pricing, setup cost, and licensing?

Pricing can be expensive, but their team works well with you to figure it out

Which other solutions did I evaluate?

We did not explore other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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