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Infor dEPM Review

The Inventory module needs to be improved, however, the integration with other apps is user friendly.

What is most valuable?

Integration with other software applications is so user friendly and also it's a single ledger designed system. Also, the multi-currency feature is superb as well.

How has it helped my organization?

It has really helped us in getting repo. With the integration of Infor Q&A application which is like a companion software with SunSystems, it has made it so easy to spool out report from SunSystems to a spreadsheet in Excel, etc.

What needs improvement?

The Inventory module is not so strong when compared with the other software applications in its category! The integration between the Inventory and the Purchasing module is not very "user friendly".

For how long have I used the solution?

I've used it for more than five years.

What was my experience with deployment of the solution?

I have not encountered any issue that has not been solved.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

The software has always been capable of accommodating growth, so I have not really encountered any issue with scalability.

How are customer service and technical support?

Customer Service:

The level of customer services should be 75-80%.

Technical Support:

Excellent 90%.

Which solution did I use previously and why did I switch?

I not used any other solution but I have attended demos for many.

How was the initial setup?

My first implementation was so straightforward because the client was implementing only the Ledger module which was so easy. However, afterwards, they decided to add another module which became a little complex.