Infor LN Review

Reasonable pricing with a straightforward setup and good stability

What is our primary use case?

Infor LN is an ERP which we are using. It covers all logistics and finance transactions.

How has it helped my organization?

The solution has helped a lot in the sense of consolidation and in providing us with real-time information.

What is most valuable?

The solution is in proper ERP. It covers all of our requirements and is an integrator solution. That's why we like working with it.

The product is fairly stable.

It's not too hard to handle the initial setup.

The pricing is very reasonable.

What needs improvement?

The user interface needs to be improved. Right now, it's not ideal in terms of the design. The interface is not elegant on multiple products, such as enterprise assessment, supply chain solutions, and HR information.

The support on offer is lacking. They really need to be better at helping their clients.

For how long have I used the solution?

I've been basically using the solution since 1999. It's been about two decades. I've been working on it for quite a while.

What do I think about the stability of the solution?

The solution is quite stable. We don't really deal with bugs or glitches. It doesn't crash or freeze. It's been good overall. We find it pretty reliable. 

What do I think about the scalability of the solution?

The product is scalable. That said, there are certain components created for India Localization, which are sort of specific to India related aspects, those need a little scalability. Indian laws are also very dynamic, so it may be hard to keep up with the registered changes.

We've been using this solution for a very, very long time and we do plan to continue to use it going forward.

How are customer service and technical support?

We have not been satisfied with technical support at all.

We deal with them a lot and often call them on a weekly basis. They aren't helpful. We're very disappointed.

How was the initial setup?

The installation was very straightforward. It was not complex at all. A company shouldn't have issues with the implementation process.

It's a quite stable product, however, there will be editing problems for the setup and all that. Those issues are normal with any ERP implementation. If a user follows the guidelines from the company and sets up the procedures well, they should be fine. If you can limit the customization, or have no customization, it will mean that you won't need a large amount of time for the full deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is quite competitively priced. If you compare it to SAP, for example, it is quite reasonable.

What other advice do I have?

We are just a customer and end-user. We don't have a relationship with the company.

We were using Baan SQL, which later became Infor LN. We've been using the solution for a very long time.

On a scale from one to ten, I would rate this product at a seven. It's okay. Mostly we are happy with it. However, the interface and technical support are two areas where improvements can be made.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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