What is most valuable?
The features that I have found most valuable are, first of all, that it comes as part of this whole bundle of Informatica tools. So if you've been implementing Informatica MDM across a business, you'd often find it comes with it. It's been thrown in as a sweetener. The adoption of it is often the challenge because as part of your MDM project, governance is seen as something beyond the MDM and is often restrictive. So this tool actually, for the first time, when you talk to data governance teams, gives a holistic view of what a data governance team can do with this tool.
Collecting a knowledge repository, creating a business glossary and visualizing the data lineage are quite fundamental as part of your data governance team's work. Once they see it in Axon, it becomes relatively easy for them to visualize what they have to do. Otherwise, it is often a challenge for them to grasp what their role is and what are they supposed to do. Informatica Axon provides that visualization which helps a lot.
What needs improvement?
In terms of what could be improved, they need to create a rules repository. Business rules for the attributes that you have, keeping them in that central repository, and governance of them is something which Axon is lacking a bit. The Informatica Data Quality tool actually caters to that, so that's probably why they have not built that up in the Axon, but it is definitely something that can be built in to this product, as well.
For how long have I used the solution?
I have been using Informatica Axon for about four years.
What do I think about the stability of the solution?
Informatica Axon is stable.
What do I think about the scalability of the solution?
Informatica Axon is scalable.
How are customer service and technical support?
I have had experience with their technical support. It is definitely there, as in it's quite robust and is a mature tool. You do get enough technical support from Infomatica while implementing it.
How was the initial setup?
The initial setup is purely straightforward.
What's my experience with pricing, setup cost, and licensing?
In terms of price, Informatica products are all a bit pricier than the rest of the market. But if you want to go for products from that stable, I think you'll have to pay a price.
What other advice do I have?
If you have an Informatica installation already, be it IDQ or Informatica MDM, then Axon is the right choice. It's a no-brainer to have Axon.
On a scale of one to ten, I would give Informatica Axon an eight.