Informatica Business Process Manager Review

Enables us to build composite applications with BPMN 2.0 and BPEL


What is our primary use case?

Our primary use case is to build composite applications for our clients and to automate the business processes. We build new automation applications out of it

What is most valuable?

Our requirement is to orchestrate. We talk to different integration points in our client's systems and get the data from different APIs. Data gathered is enriched/cleansed and filtered with application of business rules . Output of application can be a communication sent out to clients customer via different channels or an update to their core data elements via API

There isn't any human touch involved. It's just an automated business process to build different applications and talking to various APIs using the client's ecosystems. Human workflow feature of this tool has not been explored.

What needs improvement?

We don't use all of the features like Human workflow. Moreover for build human workflow application would prefer products like Appian and Service. Would like to this tool to enable features like BAM and inbuilt BRE. Currently we are using custom integration to external rule engine built using JBOSS Guvnor.

For how long have I used the solution?

We have been using Informatica for the past five to six years.

What do I think about the stability of the solution?

For the kind of application we have built and running on this tool, its been very stable and has given consistent performance. The nice feature of enabling logging and persistence level at individual process level gives the flexibility to optimise the performance of process by keeping those attributes at lowest level.

What do I think about the scalability of the solution?

We have not used it with high availability setup. But there is plan to enable it behind LB and deploy it on Amazon cloud.

How are customer service and technical support?

We very rarely contact their customer support. We generally only contact them for version upgrades and any major upgrades on the server version. Then we use them in our test environment. We'll use it and then we go to production. But we have only done that twice 

We haven't had many technical issues. We don't use all of the components of the tool that are more complex like Huma. Workflow which can be more error prone . We have a straightforward orchestration flow in which we haven't faced any issue.

Which solution did I use previously and why did I switch?

Earlier we were using product named Intalio. We switched due to its increased license cost and frequent issues.

How was the initial setup?

The initial setup was quite straightforward. They provide steps that were quite clearly defined. You only need to follow the steps in order to configure the server.

I already had experience working with different tools. It was quite easy to do this setup on my own, without consulting anybody.

What about the implementation team?

Inhouse as I have good amount of experience in other BPM tools with more complex setup requirements.

Which other solutions did I evaluate?

Many other tools were evaluated before finalizing om Activevos. As we did not have requirement for human workflow, so tools.like Appian, Lombardi ans Oracle BPM were not considered and there pricing was also not in he budget. Tools like WSo2, Activiti were considered for evaluation.

What other advice do I have?

Informatica actually does not sell this product. They acquired this product to support their own MDM productt and they want it to be used in conjunction with their MDM product. They have no intention to sell it as a standalone tool to any other company. But because we already have experience in BPM they were more convinced that we'll be able to use this without asking too many questions. So they were okay to give it as a standalone product to us. But they do not sell this product as a standalone product to anybody else.

I would rate it a seven out of ten due to lack of inbuilt BAM and BRE features.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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