What is our primary use case?
I am not quite sure that the product will be part of our use cases anymore. We started off with it because of the data lineage. In other words, we used it because we also used the older Informatica program and it had been serving a purpose for us as a data management tool. But now we are in the process of developing our own solution for at least part of that functionality.
We currently plan to keep Informatica MDM, but not for the complete handling of the data analytics. We use MDM for data gathering in big data environments. We start with Informatica and do further analysis outside the product.
What is most valuable?
I think the most valuable part of Informatica is the flexibility in extending the data model. I think that is the biggest benefit. The data quality component is also an important part of it.
What needs improvement?
I have begun to lose track of what needs to be improved because we only use the product now for what it is best at and in those areas it does not need improvement.
There are two main things and that make up the complete Informatica suite solution. One is the insight into the data lineage which was a huge promise made by the product, but one that it never delivered in practice. That was the big problem that we are trying to solve in another way. The second part of the solution, especially for MDM is its ability to use the data by integrating with other process engines.
So the insight into the data or the data analysis part needs to be improved.
For how long have I used the solution?
I have been using Informatica MDM (Master Data Management) for about two years now.
What do I think about the stability of the solution?
Informatica has been stable. It does not have downtime during processing.
What do I think about the scalability of the solution?
I would say that Informatica is scalable. Right now we have about 20 people using the product directly. The scalability would be in the volume and types of data it can scan and collect and it is good at performing these services.
How are customer service and technical support?
With technical support, there is a big gap between sales, presales, and support for the end-users. Like with the data analysis the process starts good but in the end, there is no delivery. There are too many promises and too little delivery. So the support could be also improved after the sales, or I would say that the post-sale support should be improved to be in alignment with the pre-sale support.
How was the initial setup?
Informatica is definitely not easy to install. In order to do the installation and to set up the whole program, I would say it is complex.
What other advice do I have?
On a scale from one to ten (where one is the worst and ten is the best), if I were to rate Informatica MDM and I had a review site, I would mark it as a seven-and-a-half out of ten possible points. It has not delivered on all it has promised.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?