Informatica MDM Review

A complete master data management solution with a useful fuzzy matching feature

What is most valuable?

I like the number of options that are presented with Informatica, fuzzy matching, and your screen. I feel the screen or the configuration is pretty easy and pretty straightforward. To learn or to ramp up is also pretty straightforward.

What needs improvement?

They have too many diversified products. If you don't know Informatica, it's very confusing and feels very idiotic. If you want data quality, they have one tool. For management, they have another tool. If you say MBM, they have a tool, and they have another tool to get something up. From a split tools perspective, it's confusing for a new user and somebody who doesn't understand Informatica. 

They say they provide support, but it's not easy for somebody reading and didn't use Informatica before. The price could also be better.

For how long have I used the solution?

I've been using Informatica MDM for 12 years. 

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

Scalability depends on what you choose and how we will do it. If you don't know things, things get complicated.

How are customer service and technical support?

It starts pretty well, but it takes time. I would give technical support only a six or seven out of 10. I won't say it's like "wow" kind of stuff.

How was the initial setup?

I have been using it for a long time, so it's pretty straightforward for us. I don't know if it was complex earlier. What we're doing is technically complex, and there's always room for improvement. 

What about the implementation team?

We implemented it. You need two or three people to install it, then it's easy, and one person can maintain it.

What's my experience with pricing, setup cost, and licensing?

It's pretty high for us. It's more on the higher side, like low to middle high.

What other advice do I have?

I would tell new users that even though you feel it's pricey, there are a lot of options that come by default. They have to understand that they have to choose somebody who understands the product very well.

On a scale from one to ten, I would give Informatica MDM an eight.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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