Information Builders WebFOCUS Review

Very flexible to use, and a quick learning tool for new developers.


What is our primary use case?

Our hearing offices use WebFOCUS reports to manage SSA OHO daily workload. We also use it to do ad-hoc reports.

How has it helped my organization?

WebFOCUS helped SSA OHO manage our daily workload, get cases out quickly and help American people to get their disability claim processed on time.

What is most valuable?

We use WebFOCUS AppStudio and Report Caster. WebFOCUS is very flexible to use, and a quick learning tool for new developers. So it's easier to bring a developer on board.

What needs improvement?

If IBI can make each release of WebFOCUS consistent, we don't have to make changes for each release, it will be very helpful.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

WebFOCUS is quite stable after you fully test your reports.

What do I think about the scalability of the solution?

The scalability of WebFOCUS is very good, it can handle large amounts of data from different data sources in a manageable time manner.

How are customer service and technical support?

IBI customer service/technical support team is very responsible, great experience.

Which solution did I use previously and why did I switch?

Since I joined SSA, our group was using WebFOCUS, and no change since then.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

No

What other advice do I have?

It's a great reporting tool, keep up good work!

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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