Information Builders WebFOCUS Review

It improved our reporting system a lot. The availability, presentation, and timeliness are way better.


What is our primary use case?

WebFOCUS updates, the training, as I am working on a project that will be for each program. Portal for each program.

How has it helped my organization?

It improved our reporting system a lot. The availability, presentation, and timeliness are way better.

What is most valuable?

The WebFOCUS info assists and Excel base quick data, it provides information at times when it is needed.

What needs improvement?

Upgrade and more module training, we are about to do an app studio upgrade and our team is working on getting training for our agency.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It gives better information and reliability.

What do I think about the scalability of the solution?

I believe it's excellent.

How is customer service and technical support?

Excellent, they are very very helpful.

Which solutions did we use previously?

From mainframe to web-based. It is way more efficient.

How was the initial setup?

With the help of the IB support team, it was easier, any problems encountered, they were there to help.

What about the implementation team?

Both. They are experts in their field.

What was our ROI?

More than 80%.

What's my experience with pricing, setup cost, and licensing?

Make a budget for it.

Which other solutions did I evaluate?

Web-based.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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