What is our primary use case?
I'm a reseller of the solution. Any client that has an Office 365 environment or a Google Workspace platform, with a need to back up their email, documents, SharePoint—any of those types of things in the cloud—we look at this tool to back that up and make it immutable. It's a fantastic tool for that.
Infrascale Cloud Application Backup is a cloud deployment, so I don't have to be onsite, or go out to a customer site, to deploy it. I can do it remotely across the U.S. It connects right into Office 365 or Google Workspace. I don't require a third-party cloud provider for it. Infrascale is self-contained. They are the backup provider and the storage provider.
What is most valuable?
The feature I find most valuable is the backup configuration, particularly in Google Workspace. It's pretty much the same as for Office 365, but it shows you a list of the mailbox or account holders in an organization. If you want to back somebody up, it's literally just a checkbox to choose that individual. It's super simple to say, "I want to back up these mailboxes, but I will leave these other people, who are temporary, unchecked." I can't make a mistake.
You can recover emails, documents, SharePoint. You can restore any of those cloud services.
In addition, the Infrascale Dashboard is very intuitive and very easy to use. It takes you step-by-step through the things you need to do to back up your Google Workspace or Office 365 platform. It has been implemented really well; it's pretty top-notch. It seems like a very mature feature, where a lot of thought was put into the user interface to make it easy for managed service providers to provide easy backup for multiple customers. It's well laid out.
And when I have restored files or just emails, the speed of the restore has been very good. It has only taken minutes to complete.
What needs improvement?
The barrier to entry should be smaller. Their ICB (Infrascale Cloud Backup) requires a minimum of one terabyte and the IBDR (Infrascale Backup & Disaster Recovery) requires one terabyte. It would be better if they could do 500 gigabytes. I don't always want to purchase terabytes at a time, although those are different products than what we've been talking about.
For how long have I used the solution?
I have been using Infrascale Cloud Application Backup for about a year and a half.
What do I think about the stability of the solution?
I hate to say anything is 100 percent, but it literally has been 100 percent. I've had zero outages in the last year and a half, and zero bad backups. Not one, with all my customers.
In terms of the number of users, everybody's mailbox and documents are being backed up. But they're using it without knowing it. They don't know it's on the back end backing up their stuff. Everybody, technically, is using it, but nobody, in any of the companies that I deal with, has to do anything other than tell me they want something restored. Our customers can just set it up with us and forget about it, and we take care of it.
What do I think about the scalability of the solution?
It really is infinitely scalable, as long as you're meeting the requirements of your Office 365 platform, or your Google Workspace—whatever you're paying for there. It can back up everything and you don't pay extra for that in the cloud.
We have plans to increase our usage of Infrascale. We are bringing this on with all of our customers. This is our go-to product.
How are customer service and technical support?
I've only had to call tech support once. They were responsive and started an email ticket within minutes. They made it really easy. They stayed in touch with me when they were researching an issue with Office 365, and they gave me screenshots and reassurance that the backups were working properly and the data was moving.
In the first full contact with them, I had all the information I needed within a half an hour. They said that they were monitoring things and would get back to me, to put my mind at ease that things were progressing the way they should. They got back with me the next morning and said, "Hey, just to let you know, things are doing what they're supposed to do and you'll be done with that initial backup today."
It was the first time I had to install the software for an Office 365 environment, and I thought it was a little slow. When they looked into it, they said it was going as fast as it could and that Microsoft was the bottleneck. They said, "Our solution can perform faster, but you're getting your stuff, your data's going through. Don't worry about it. We have our eye on it and we have a ticket open for it. So we'll keep checking back with them."
They were very proactive and committed. I was really happy with their support.
Which solution did I use previously and why did I switch?
They were our first backup provider and, right from the get-go, when we were researching them, we were looking for somebody that was going to make it easy and put everything in the cloud, so there would be no infrastructure. That would mean there was less that could fail and less to worry about on our end. We wanted to make sure for customers and for ourselves that, at the end of the day, it just worked. We didn't want to worry about any kind of infrastructure or software upgrades or incompatibilities or the like. From the outset, it just worked for us.
How was the initial setup?
The initial setup was pretty simple. My first deployment probably took 10 to 15 minutes. They're all about the same. As long as you have access to the credentials, it's pretty simple to install and get it running.
There's really no strategy for implementing this. With backup servers and virtual servers, there is always a strategy. But this is literally: Take their service, point it at someone's account with their credentials, and click who you want to back up, and you're done.
I found the initial backup speed to be adequate. Because it backs up cloud-to-cloud, you're at the mercy of either Microsoft or Google and how fast you can pull data down. After the initial backup, everything is finished very quickly. The changes are backed up same-day. I don't have to wait for a day and a half for backups to complete.
For deployment and maintenance of the solution, it requires a staff of one. Just me. I've got a full-time job, in addition to being owner of Cyber Protect; I'm an IT director for a law firm. But I can manage all the backups myself. I haven't even had to use my partner to help me out, and that's for hundreds of mailboxes and thousands of files. It takes minutes a day for me to look at the emails and make sure that everything is running properly.
What about the implementation team?
I did the deployment myself.
What was our ROI?
For me, as a reseller, there was no initial outlay in terms of investment. A client needed a backup strategy for their Office 365 platform or their Google Workspace platform. It was a matter of connecting to them in my dashboard and then starting to back them up. Right after the data was backed up they sent a bill. There was really next to no initial outlay, no investment in infrastructure. There weren't thousands of dollars that I had to pour out. It's just a matter of paying for what you need.
What's my experience with pricing, setup cost, and licensing?
It's only in the cloud and there are no extra fees. You just pay for your storage, for the space that you need to use. As an MSP, you can allocate space to clients as you need to.
Which other solutions did I evaluate?
I've used Veeam and Backup Exec and Arcserve. Those are not just "set it and forget it." Even the newest software from Veeam has problems in that it doesn't delete old backups when it's supposed to, so your drive space is taken over and filling up. You don't have those problems with Infrascale. All those legacy backup solution problems go away.
In addition, some of these companies require you to have a backup provider and a storage provider. With Veeam, for example, you have the backup software, but then you have to use Azure or AWS. You have to look at issues on two different platforms, where with Infrascale, which is all-in-one, you don't have to do that.
I also looked at a few of the other cloud providers, including Backblaze and CloudBerry.
What other advice do I have?
I don't think you could do much better than using Infrascale. It's really a no-brainer, with the lack of "throats to choke." You go to one vendor for a problem, you go to one support team. You go to one vendor for any licensing problems. They provide solutions, whether in the cloud, physical, or virtual, and one dashboard to manage it all.
The biggest lesson I have learned from using the solution is that backups can be easy.
It meets all my needs. The reporting is good, it has encryption in transit, encryption at rest. The ease of use is there.