What is our primary use case?
We have a group of customers that provide services for contact centers, and those customers have their own systems. Frequently, we can find opportunities for automation so we execute the analysis to search for what kinds of solutions we can deploy. After the development, we charge
We use it with Automation Anywhere version 11.
How has it helped my organization?
By using this solution, we have been able to reduce the manual tasks that are performed by our telephone operators.
What is most valuable?
The most valuable features are rapid development, stability, and ease of use.
This is a very useful product and the intelligence is powerful.
What needs improvement?
The quality of the service needs to be improved.
Having a complete cloud version, as a SaaS, would be quite nice.
What do I think about the scalability of the solution?
This product is absolutely scalable. We probably have 100 users.
According to the demand, we expect that our usage will grow, although it is difficult to say by how much at this point.
How are customer service and technical support?
We have been in touch with technical support through online means, and we also have a partner that assists us with technical issues.
Which solution did I use previously and why did I switch?
I used to work with Automate from HelpSystems, as well as Softomotive.
How was the initial setup?
The initial setup is relatively easy. The deployment took about one month.
The functionality is centralized around a control room, in on-premises infrastructure.
What about the implementation team?
We have an internal group of developers who deployed it.
What's my experience with pricing, setup cost, and licensing?
There are more affordable solutions than this. For example, with UiPath, you can download the software, install it, and start working with it. You don't have to pay for anything until you want to connect to the centralized servers. It is very nice.
Which other solutions did I evaluate?
We may look at other options in the future, such as UiPath and Blue Prism.
What other advice do I have?
My advice for anybody who is implementing this product is that it's quite important to well-define what the problem is, in order to have an efficient development cycle.
The biggest lesson that I have learned from using IQ Bot is that it's important to carefully consider the scope of the project in order to avoid any pitfalls. You don't want to try automating things that are not viable, or not suitable for automation.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?