iServer Review

The best feature is the reporting, and the graphs that results from the reporting. There are other solutions out there that have a better user-interface.


What is our primary use case?

iServer is a solution that helps catalog enterprise architect solutions and catalog information.

How has it helped my organization?

You have to spend about 14 to 15 days learning it, but once you learn it, it is easy to use.

What is most valuable?

The best features are the reporting and graphs, which result from the reporting. 

What needs improvement?

It definitely needs help to improve the visual aspect of the solution. 

If they could help assist the user towards an architecture roadmap, that would be ideal.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The product is very stable. 

What do I think about the scalability of the solution?

It is scalable.

How is customer service and technical support?

From September 2014 through January 2015, I received help from the tech support staff of iServer. They were very prompt and almost instantaneously responded. If it was something difficult, they brought three to four people to talk with me, then solved the problem. Within minutes, they were able to solve the issue.

How was the initial setup?

It was an easy setup. The installation was smooth for us.

Which other solutions did I evaluate?

There are other solutions out there that have a better user interface.

Which version of this solution are you currently using?

2013
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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