ITRS Geneos Review

Offers a critical, secure, and regulated environment that gives us information about the health of our systems

What is our primary use case?

Our primary use case is to monitor services and networking. We monitor applications like the processor, CRM, and next-gen Gateway which is a Windows service.

How has it helped my organization?

Geneos is responsible for collecting and monitoring data from our computers. It's helpful for us to get data and to get good information about the health of our systems. The data it provides is very helpful for us and for our work.

ITRS Geneos provides peace of mind by mentoring our processes and applications. It's in the most amounts of environments. Geneos has encouraged real-time analysis and monitoring.

What is most valuable?

Geneos is very easy to use. They have an interesting dashboard and the app's console is very easy to understand.

It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos. 

The architecture is very comprehensive.

It provides us with real-time data. We use the dashboard, we can remotely monitor the services, and we can reach the data, the percentage of CPU and memory with real-time monitoring.

We previously used Nagios. It would take us thirty minutes to get an alert. With Geneos, you can use the access time so we can monitor the analysis and we can receive the analysis when we want and with what we want, every 15 minutes or 10 minutes. With access time it is a very good way to monitor the alerts, to receive analysis. We also get alerts based on real-time data. 

What needs improvement?

There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for. 

For how long have I used the solution?

I have used Geneos for six months. 

What do I think about the stability of the solution?

It's stable. If it goes down, we can use the Geneos backup.

What do I think about the scalability of the solution?

We have around 100 devices that we are monitoring. There are three administrators who administer it. 

How are customer service and technical support?

Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very well. They provide us with a good way to research the information. I like the technical people who work at Geneos.

Which solution did I use previously and why did I switch?

I worked with other monitoring tools like Nagios and I found Nagios is a bit hard to enter in the agents and to understand the services. But Geneos is very easy and it's very interesting to understand and to work with it.

I work with Geneos now because I switched companies. 

How was the initial setup?

The deployment took around one hour.

What was our ROI?

We have not seen ROI yet. 

What's my experience with pricing, setup cost, and licensing?

I think Geneos is really expensive, even compared to Nagios.

What other advice do I have?

If you want a critical, secure, and regulated environment and to do powerful and flexible rules, you should choose Geneos.

I would rate Geneos an eight and a half out of ten. Not a ten because when the Gateway was very overloaded it was very hard to monitor the alerts, especially for the product services. The situation would be very critical. Otherwise, it's a very good, excellent tool.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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